Deposit stuck? Confused about withdrawals? Have a question about bonuses? You'll find all the answers at the max bet Help Center — through live chat, email, or our guides.
What would you like to know? Choose from the topics below or contact our support team directly.
The search bar becomes fully functional after logging in.
Select the category that best matches your issue from the sections below — each one contains detailed guides.
How to deposit via bKash, Nagad, and Rocket, withdrawal timeframes, limits, and troubleshooting common payment issues.
12 GuidesProfile updates, password changes, KYC verification, two-step security, and account settings.
8 GuidesHow to use the welcome bonus, wagering requirements, claiming cashback, and VIP benefits.
9 GuidesWhat to do when a game won't load, a bet hasn't been confirmed, or a live stream is buffering — solutions to all these issues.
7 GuidesHow to keep your account secure, reporting suspicious activity, and data protection policy.
6 GuidesInformation on app installation, updates, mobile performance issues, and device compatibility.
5 GuidesOur team is always on hand to resolve your issues — choose whichever method works best for you.
The fastest resolution — chat directly with our support agent in Bangla. Average wait time is just 3 minutes.
Currently ActiveUse email when you need to send detailed information, documents, or screenshots. You'll typically receive a reply within 2–4 hours.
support@maxbet-baji.comFollow our official Telegram channel to be the first to receive updates, maintenance notices, and special offers.
Updated DailyFollow our Telegram channel to stay updated as the situation changes.
Supported Payments
Depositing via bKash on max bet is straightforward. If it feels a little unfamiliar the first time, just follow these steps and you won't have any trouble.
After logging in to max bet, click the menu or wallet icon at the top and go to the 'Deposit' button.
Select 'bKash' from the list of payment methods. Enter the amount you wish to deposit — minimum ৳200.
Send Money via bKash to the number shown on screen. Make sure to use the reference number provided.
Enter the transaction ID from bKash into the form and submit. Your balance will be credited within 2–5 minutes.
Deposits may be delayed if a reference number is not provided. Always send to max bet's official bKash number — nowhere else.
Withdrawing your winnings from max bet is quick and straightforward. Funds are typically transferred to bKash within 5 to 15 minutes. Full details are provided below.
| Method | Minimum | Max / Day | Time |
|---|---|---|---|
| BKash | ৳500 | ৳1,00,000 | 5–15 minutes |
| Nagad | ৳500 | ৳1,00,000 | 5–15 minutes |
| Rocket | ৳500 | ৳50,000 | 15–30 minutes |
| Bank Transfer | 2,000 ৳ | ৳5,00,000 | 1–4 Hours |
| Visa / Mastercard | ৳1,000 | ৳2,00,000 | 1–24 hours |
If your KYC verification is not complete, your first withdrawal may experience a slight delay.
Withdrawals may be blocked if KYC verification is incomplete. Go to your profile and upload your ID document.
To withdraw bonus funds, you must meet the wagering requirements. Check your 'Bonus History' for details.
If your bKash number or bank details are incorrect, payments will be returned. Keep your profile information up to date.
If your bKash transfer hasn't arrived after 30 minutes, contact us via live chat with your transaction ID.
You cannot exceed the daily limit for a single withdrawal method — use a different method or try again the next day.
Here are quick answers to the most frequently asked questions at the max bet Help Center.
Deposits via bKash and Nagad are typically credited within 2–5 minutes. Bank transfers may take up to 30 minutes.
For large withdrawals and account security, a one-time national ID verification is required — it only needs to be done once.
The welcome bonus is credited immediately after your first deposit. Other bonuses are generally applied within 24 hours.
The max bet app can be downloaded directly from the site. Available for both Android and iOS.
Yes, Bengali-language support is available across all max bet support channels — 24 hours a day, 7 days a week.
Email us at support@maxbet-baji.com. Once your ID is verified, your issue will be resolved promptly.
Use a mix of letters, numbers, and symbols to create your password.
OTP verification on every transaction adds an extra layer of security.
Max bet will never ask for your password over the phone or by message.
Running into issues on an online platform is perfectly normal. Whether it's a stuck deposit, a game that won't load, or a delayed withdrawal — Max Bet's Help Center is here for you. Our support team is trained to communicate in Bengali with Bangladeshi players in mind, so you never have to struggle to explain yourself in English.
Max bet's live chat support responds in an average of just three minutes. You can open live chat at any time — 2 AM, 5 AM, whenever — and report your issue directly. Agents can view your account in real time, and many problems get resolved right there in the conversation. Live chat is significantly faster than email, so always use it whenever you have an urgent issue.
Email support is most useful when you need to provide detailed information — such as sending screenshots, submitting bank statement proof, or requesting account closure. max bet's support email is support@maxbet-baji.com. Including your account ID, a description of the issue, and any relevant evidence will help us resolve it faster.
If you're having a bonus issue, first go to the 'Bonus History' page to check the current status of the bonus and see how much of the wagering requirement has been completed. If you believe a bonus should have been credited but wasn't, contact support with a screenshot of the promotion code or offer. max bet always awards bonuses fairly — if you've missed out on one, it's most likely a technical issue.
If a game won't load, start by clearing your browser cache and refreshing the page. For issues on the mobile app, close the app completely and reopen it. A slow internet connection is the most common cause of live streaming problems — try switching to Wi-Fi. If the issue persists, contact support and our technical team will assist you.
If you feel you're losing control over your betting or need help, you can set up self-exclusion or deposit limits through the max bet Help Center. This isn't a sign of weakness — it's the right decision for yourself. Read more: Responsible Gaming।
Any information you share via max bet's live chat or email is protected by SSL encryption and used solely for resolving your issue. Our agents will never ask for your full password or payment PIN. Read more: Privacy Policy।
The most frequently asked questions at the Help Center.